How to read the Logs de interacciones

Step by step

1. Open the screen. Go to Trackers > Logs de interacciones.
2. Search for the person. Choose Lead ID, Correo electrónico (email) or Teléfono (phone) and type the full, exact value.
3. Filter if you need to. By Canal (Channel), Estado (Status), Eventos or Origen (Origin), with one option per filter.
4. Read the status. Procesado (Processed): it went out without errors (it doesn't confirm it reached the inbox). En cola (Queued): it's waiting. Fallido (Failed): there was an error. No enviado (Not sent): AFRUS decided not to send it; filter Estado by No enviado to see these rows.
5. Look at the message. Click "Ver detalle" (View detail) to see the exact time and the preview.
6. Resend if it failed. Check the Fallido rows and click "Acciones" (Actions) > "Reenviar" (Resend).

The status cards at the top count your organization's whole history, without filters; that's why they don't add up to Interacciones.

Frequently asked questions