An incentive is a gift your organization offers to people who donate from a minimum amount. For example: a book, a calendar or a digital certificate.
Incentives are set up inside a campaign and appear on your TransacciĂłn (Transaction) widgets. In AFRUS you will also see them called gift or reward: they are all the same thing.
The gift is assigned only when the payment is confirmed. If the payment fails, nothing is taken off the stock and there is nothing to deliver.
You will find them in the menu Fundraising > Incentivos (Incentives) and in the Incentives tab of each campaign.