How to remove soft and hard bounces

You don't need to delete anyone to stop sending to them. AFRUS already leaves out of your sends people with a Hard Bounce (an address that doesn't exist), people who unsubscribed and people whose email is disabled. People with a Soft Bounce (a temporary problem) keep receiving emails. Labels are shown as they appear in the Spanish version of the console.

Step by step

1. Find them. In Trackers > Monitor de interacciones you see which sends had the most bounces; in each send's details, whose email bounced. In each person's profile you will see "Tiene Hard Bounce" or "Tiene Soft Bounce".
2. Delete them. Open the profile and click "Borrar" (Delete). For several at once, in Personas check them, open Acciones (Actions) and choose Eliminar (Delete).

Frequently asked questions