Logs de interacciones guide

With this guide you will be able to check whether an email or a WhatsApp message was sent to a person from AFRUS, see what was sent and send it again if it failed.

Module: Trackers · Menu: Trackers > Logs de interacciones (Interaction logs) · Audience: communications and donor care teams

About the labels in this guide: buttons, fields and menus are written exactly as they appear in the Spanish version of the console, with an English explanation where it helps.

What Logs de interacciones is

It is the history of every email and every WhatsApp message AFRUS prepared for a person, with its sending status.

Every time AFRUS prepares a message for someone (for example, an automatic thank-you email or a mass send), it adds a row to this list. There you see who it was for, how it went out and whether it was sent correctly.

What it is for

• Answering a donor who says they didn't get an email. You search for their email and see whether it was sent, when and from where.
• Seeing what was sent. You can open the preview of the message as it went out.
• Finding sends with errors and sending them again.

Step by step

What information you find there and how to read it

Part 1 — Find the person

1. Open the screen. Go to Trackers > Logs de interacciones.

2. Search for the person. In the search box choose Lead ID, Correo electrónico (email) or Teléfono (phone) and type the full, exact value. If you type only part of it, it won't be found.

3. Filter if you need to. You can filter by Canal (Channel: Email or WhatsApp), by Estado (Status), by Eventos (where the message came from) and by Origen (Origin). Choose only one option per filter (see Limitations).

4. Read the Estado column. It tells you what happened to the message (see the table below).

5. Look at the message. Click "Ver detalle" (View detail) to see the exact date and time and the preview of the email or WhatsApp message.

What each status means:

Important: No enviado rows don't appear when you open the screen. To see them, filter Estado by No enviado.

If no row appears, AFRUS didn't prepare any message for that person.

Want to know whether the email was opened or bounced? This screen doesn't say. Check the Eventos (Events) tab in the person's profile or the detail of the mass send.

Where the message came from (Evento column):

The cards at the top:

• Interacciones (Interactions) counts the rows you see with your search and filters.
• Procesado, Fallidos de sistema (System failures), En cola and No enviado count your organization's whole history, without filters. That's why they don't add up to Interacciones.

Part 2 — Resend a message that failed

6. Choose the message. From the list, check one or more rows with status Fallido and click "Acciones" (Actions) > "Reenviar" (Resend). From the detail, click "Reenviar".

7. Check. You will see "Comunicación reenviada correctamente" (Message resent successfully) and the row moves to En cola. AFRUS sends exactly the same message again.

Can it be undone? No. Once resent, the message goes out again. Only resend Fallido messages: if you resend a Procesado one, the person receives it twice. En cola messages can't be resent.

Frequently asked questions

Last updated: 2026-10-27