Monitor de interacciones guide

With this guide you will know whether your organization can keep sending mass emails without risk of being blocked, and which send is causing problems.

Module: Trackers · Menu: Trackers > Monitor de interacciones (Interaction monitor) · Audience: communications and email marketing teams

About the labels in this guide: buttons, fields and menus are written exactly as they appear in the Spanish version of the console, with an English explanation where it helps.

What Monitor de interacciones is

It is a dashboard that shows the health of your mass emails (blasts). It tells you how many emails you sent, how many bounced, how many were marked as spam and whether your sending account is at risk.

An email bounces when it doesn't reach its destination, for example because the address doesn't exist. A complaint is when the person marks your email as spam. If there are too many bounces or complaints, AFRUS may limit or block your sends.

This dashboard only counts mass emails. It doesn't include automatic emails (autoresponders), transaction emails or WhatsApp messages.

What it is for

• Knowing whether you can keep sending. You see whether your account is active, on alert or blocked.
• Keeping your bounce and complaint rates healthy. You compare your numbers with AFRUS's limits.
• Finding the send that caused problems. So you know which list to clean.

Step by step

What information you find there and how to read it

Part 1 — Check your account status

1. Open the monitor. Go to Trackers > Monitor de interacciones. The Monitor Email tab opens.

2. Look at the Estado de la cuenta (Account status). You'll see one of these labels:

Important: if AFRUS blocked your account, it stays Bloqueada even if your numbers improve. To unblock it, write to support.

With Envío limitado, a campaign with more recipients than available sends won't be sent.

Part 2 — Compare your rates with the limits

3. Check the Variable de notificación (Notification variables). It shows four lines, each with your current rate against the limit ("X% de Y%"):

   • MNB and MBB: your bounce rate against the alert limit and the blocking limit.
   • MNC and MBC: your complaint rate against the alert limit and the blocking limit.

   The bounce rate adds hard and soft bounces together.

4. Check the Indicadores principales (Main indicators). Enviados (Sent), Hard bounces, Soft bounces and Complaints. These numbers count your whole history of mass emails.

The limits only apply from 1,000 emails sent. If you have fewer, you'll see: "El bloqueo de la cuenta solo se aplicará cuando se superen los 1000 envíos." (The account will only be blocked after more than 1,000 sends.)

Part 3 — Find the send that's causing bounces

5. Choose the dates. Use the date bar to see the sends from a period. It opens on all dates. The dates only change the sends table; the account status and indicators always use the whole history.

6. Check the Lista de blast (Blast list). Look at Bounce Rate (%) and Complaint Rate (%) for each send. The colors help:

   • Green: below the alert limit.
   • Yellow: between the alert limit and the blocking limit.
   • Red: at the blocking limit or above.

7. Open the send. Click its ID to see the detail. The table shows 5 sends per page; you can change it to 10, 25 or 50.

Frequently asked questions

Last updated: 2026-10-27