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Why do the numbers on the transactions dashboard change?
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Transacciones
October 5, 2026
afrus.ai
A report for the same date range may show different figures if you check it a few days later.
The dashboard is a moving picture
The dashboard groups transactions by their creation date, but every time it loads it shows their current status. It doesn't show how they looked on the day of the donation or on the day you downloaded the report.
A transaction can keep updating days or even months later, for legitimate reasons: a refund, a chargeback, a late confirmation from the bank, or a security review.
Example: the September report, checked on two dates
100successful donations
0flagged as fraud and refunded
Between the two checks, 3 September donations were identified as fraud. They weren't recorded incorrectly: their status changed afterward, and September's amount raised drops by the same proportion.
Six reasons a number can change
Open each reason to see what changes and when it can happen.
1Fraud detectionLowers amount raisedDays to weeks
afrus continuously analyzes donation activity to protect your organization: unusual volumes, repeated cards, or attempts made too close together. When a transaction looks suspicious, our risk team refunds it through the payment gateway and marks it as fraud.
- On the dashboard: a donation that showed as successful leaves the total raised and is counted as fraud instead.
- When: days or weeks later, since confirming a pattern sometimes takes several signals.
2ChargebacksLowers amount raisedUp to 3–4 months
A donor can dispute a charge with their bank and ask for the money back. Card networks (Visa, Mastercard, etc.) allow this up to 120 days after payment, although most arrive within the first 90 days.
- On the dashboard: the donation moves from successful to chargeback. The amount is subtracted from the period when the donation was made, not the month the chargeback arrived.
- If the dispute is won: when evidence is submitted and the bank rules in favor, the donation counts as successful again. The same transaction can change more than once.
3RefundsLowers the amountNo fixed window
A donor can ask afrus, the payment gateway, or the organization to return their donation. Unlike a chargeback, which the bank starts, a refund is a voluntary request handled by support.
- On the dashboard: the donation moves to refunded (or "refund in progress" while it's processed) and the period's amount raised drops.
- Partial refunds: some gateways allow returning only part of the amount. The number of donations stays the same, but the total amount drops.
4Late confirmations from the bank or gatewayRaises or lowersMinutes to several days
Some payment methods don't confirm the result right away. afrus records the donation with a provisional status (pending or processing) and waits for the gateway's final confirmation. That timing depends on the bank or gateway, not on afrus.
Methods most likely to be affected
- PSE: the donor's bank can take minutes or hours to confirm.
- Boleto or cash: confirmed when the donor pays in person, sometimes days later.
- Stripe, Pagarme and other regional gateways with later reconciliation.
- Card, less often: pending 3DS authentication, bank retries, or early reversals for insufficient funds.
On the dashboard: a pending donation becomes successful or failed, so it appears in or disappears from the total. It still counts on its original date.
5Donations under security reviewRaises amount raisedMinutes to several days
As an extra safeguard, afrus can hold a donation for review when it detects risk signals. It doesn't count as successful until someone on our team reviews and confirms it.
- On the dashboard: the original report didn't include that donation; the same report checked later shows it as successful.
- When: minutes to several days, depending on review volume.
6Payment methods that aren't processed in real timeRaises amount raisedSeveral days
Some payment methods are processed in batches: the bank charges on its own schedule, and afrus only learns the result when it receives the response file. The clearest case is Recurring Bank Debit (DRB), used for monthly donations charged directly to a bank account.
afrusBank
- Step 1 · afrusCharge orderA file is created with the charge for each subscription.
- Step 2 · afrusSent to the bankUploaded the same day it's created.
- Step 3 · BankProcesses chargesOn its own internal timeline; not immediate.
- Step 4 · BankResponseConfirms which charges went through.
- Step 5 · afrusLoaded into afrusDays after the charge, now visible on the dashboard.
- On the dashboard: if you check before the bank's response arrives, those charges don't show as successful yet; if you check afterward, they do.
- Similar cases: to a lesser extent, file-reconciled integrations such as Credibanco/AvalPay for credit cards.
Summary
| # | Reason | What changes in the donation | Effect on amount raised | Typical window |
|---|---|---|---|---|
| 1 | Fraud detection | Moves from successful to fraud | Lowers | Days to weeks |
| 2 | Chargeback | Moves to chargeback (back to successful if the dispute is won) | Lowers (or raises if reversed) | Up to 3–4 months |
| 3 | Full or partial refund | Moves to refunded, or its amount is reduced | Lowers the amount (and sometimes the count) | No fixed window |
| 4 | Late confirmation | Moves from pending to successful or failed | Raises or lowers | Minutes to several days |
| 5 | Security review | Moves from under review to successful | Raises | Minutes to several days |
| 6 | Recurring bank debit | Confirmed when the bank's response arrives | Raises | Several days |
Tips for your reports
- Always note the date you checked next to the report period (for example: "September, checked on October 1").
- For accounting closes or board reports, wait a few days after the month ends before downloading final figures.
- If two reports for the same period don't match, compare the number of donations too, not just the amount: that's how you spot partial refunds.
- If you'd like to review a difference in detail, contact us and we'll go through it transaction by transaction.
Related Tutorials
Transacciones
October 8, 2026
How to confirm or reject transactions pending review
When the Afrus anti-fraud system detects a suspicious donor, it flags their transaction as pending confirmation. Learn how to review it.
afrus.ai