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Why create a workflow for incentives

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1 min
Incentives
October 27, 2026
afrus.ai
Learn why you need a workflow to deliver digital gifts and cards for someone else, and how to create it.
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The workflow is what sends digital gifts and cards for someone else. Without it, those gifts don't arrive.

You create it once and it works on its own: every time a donation with a gift is confirmed, AFRUS sends the email. You can attach, for example, a PDF certificate.

Step by step

  1. Create a new workflow. Go to Interacciones > Flujos de trabajo (Interactions > Workflows).
  2. Choose when it starts. As the trigger, choose Reward assigned. If you want, you can limit it to one campaign or one gift.
  3. Turn on "Permitir reinscripciĂłn" (Allow re-enrollment). It's required, so the same person can receive more than one gift.
  4. Add a single step. Choose "Enviar correo" (Send email), write your message and attach the file if you need it.
  5. Turn on the workflow before you publish your gifts.

Frequently asked questions

What happens if I don't have the workflow?

The delivery shows as "Con problema" (With a problem). AFRUS tries again several times over the following hours, so if you create it in time, the gift arrives.

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