How to refund a donation

Labels are shown as they appear in the Spanish version of the console.

Before you start

• The transaction must be Exitoso (Successful).
• Its gateway must allow refunds from AFRUS; otherwise the Reembolsar (Refund) option doesn't appear.
• Your user needs permission for banking operations on transactions. If the refund fails for that reason, ask an administrator to do it.

Step by step

1. Open the row menu. In Transacciones, open the three-dot menu and choose Reembolsar.
2. Confirm. In Reembolsar Cargo (Refund charge), click "Confirmar" (Confirm).

You will see "Reembolsado con éxito." (Refunded successfully) and the transaction changes to Reembolsado (Refunded). If it had a valid donation certificate, it is voided. If the gateway rejects it, you will see "Error al reembolsar el cargo." and nothing changes.

Frequently asked questions