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When a transaction is considered abandoned

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1 min
Follow up
October 27, 2026
afrus.ai
Learn what has to happen for AFRUS to record a donation as an abandoned transaction.
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Labels are shown as they appear in the Spanish version of the console.

  1. The person starts a donation in a widget and reaches the payment step. At that moment AFRUS marks them as "in the process of donating".
  2. If the donation finishes, it's not an abandonment. Whether the payment succeeds or fails, that mark is cleared.
  3. If the mark is still active, the hourly check records it as abandoned when the person's last activity was between 15 minutes and 1 hour 15 minutes earlier.
  4. The donation-start record must exist for that widget and campaign.

People marked as spam (see Follow up > Leads spam) are not recorded as abandoned.

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